The reviews shown are from a sample of real customers who bought a car or had their car serviced at the dealership. Only reviews from customers who explicitly allowed their review to be published on the internet are shown. Inappropriate language or personal data may have been removed.
4.8
Overall Rating
(204 Reviews)
After Sales
4.6
Sales
4.9
After Sales
4.6
5 stars
75%
4 stars
16%
3 stars
4%
2 stars
2%
1 star
2%
Sales
4.9
5 stars
96%
4 stars
2%
3 stars
0%
2 stars
0%
1 star
1%
All Reviews
Laharts Volkswagen
After Sales
After Sales
6/5/2019
Becsuse its a true reflection on the way I was treated by the staff at Laharts especially the [...] snd
[...] for all the help well done Laharts
... Read more
Laharts Volkswagen
After Sales
After Sales
6/5/2019
Great service and attention to detail
Laharts Volkswagen
After Sales
After Sales
6/4/2019
A long list of reasons. Always an issue anytime I go in there. Never straightforward staff to deal with.
Not good enough. No communication between staff and obviously not doing there job properly if a car has been left on their premises and booked for a service and just gets left sitting there. I arrived to collect my car to discover that it had not been serviced and they hadn’t realised it had been dropped off and just completely forgot about it. I received a call from an employee to apologise for what had happened. They arranged to come pick my car up at my workplace and drop it back after it had been serviced. I received a phone call to say that the car needed two filters changed, which had already been changed not so long ago and were practically brand new. [...] these people actually properly checking the cars they are working on? Scamming comes to mind! To make matters worse they tried to charge €44 for a new set of window window wipers. I told the person they should have informed me of the price of them before placing them on the car, to which their response was RUDE and suggested taking them off and placing back on the old ones. TERRIBLE customer service. Anytime I go there it is an unpleasant experience.
... Read more
Laharts Volkswagen
After Sales
After Sales
5/31/2019
I turned up at 13:10 to collect the car and nobody was able to serve me. I had to wait around until
14:00 when service desk personnel returned from lunch. The car was in for a lubrication service and I just had to pay and pick up the keys. I would expect a back street garage to close for lunch, not a VW main dealer. This is why I pay over the odds to go to a main dealer. I used to do the service myself but to keep up the manufacturers warranty which is not honoured in [...] take this car to the dealer so I know if I buy the oil and filter it costs 50 euro, so I know 169 euro is a rip off, but what can you do when VW have such terms in their warrant? I think I might just go back to doing the service myself - AND VW don't even include an air filter change for that 169 euro no cover for the service desk over lunch - someone started trying to justify it when I was waiting we are a company, we are allowed a lunch break Lunch is the most suitable time for people to collect cars when they are working, and then you have me standing around for 50 minutes - utterly ridiculous see previous comments
... Read more
Laharts Volkswagen
After Sales
After Sales
5/30/2019
There was no delay with the service and it was done within the alloyed time frame so no unnecessary waiting
around
... Read more
Laharts Volkswagen
After Sales
After Sales
5/24/2019
I give Laharts 5 stars overall as the service and customer care i received was excellent. The salesmen,
service manager and general manager were all very friendly and helpful. I would highly recommend Laharts to family and friends and will be dealing with them again in the future.
... Read more
Laharts Volkswagen
Sales
Sales
5/16/2019
Everyone in Laharts was professional, courteous and helpful at all times. I would highly recommend the
dealership to anyone interested in buying a new car.
... Read more
Laharts Volkswagen
After Sales
After Sales
5/3/2019
Excellent all round
Laharts Volkswagen
After Sales
After Sales
4/24/2019
Came in the wrong date of service and still took my car.
Laharts Volkswagen
Sales
Sales
4/23/2019
Excellent service, not pushy, gave me time in a courteous manner
Laharts Volkswagen offer the highest levels of value and customer care across sales and service. Located on the Waterford Road, Kilkenny, you will find access in and out of the showroom easy with plenty of space for customer parking.
Becsuse its a true reflection on the way I was treated by the staff at Laharts especially the [...] snd [...] for all the help well done Laharts ... Read more
Great service and attention to detail
A long list of reasons. Always an issue anytime I go in there. Never straightforward staff to deal with. Not good enough. No communication between staff and obviously not doing there job properly if a car has been left on their premises and booked for a service and just gets left sitting there. I arrived to collect my car to discover that it had not been serviced and they hadn’t realised it had been dropped off and just completely forgot about it.
I received a call from an employee to apologise for what had happened. They arranged to come pick my car up at my workplace and drop it back after it had been serviced. I received a phone call to say that the car needed two filters changed, which had already been changed not so long ago and were practically brand new. [...] these people actually properly checking the cars they are working on? Scamming comes to mind!
To make matters worse they tried to charge €44 for a new set of window window wipers. I told the person they should have informed me of the price of them before placing them on the car, to which their response was RUDE and suggested taking them off and placing back on the old ones. TERRIBLE customer service. Anytime I go there it is an unpleasant experience. ... Read more
I turned up at 13:10 to collect the car and nobody was able to serve me. I had to wait around until 14:00 when service desk personnel returned from lunch.
The car was in for a lubrication service and I just had to pay and pick up the keys.
I would expect a back street garage to close for lunch, not a VW main dealer. This is why I pay over the odds to go to a main dealer. I used to do the service myself but to keep up the manufacturers warranty which is not honoured in [...] take this car to the dealer so I know if I buy the oil and filter it costs 50 euro, so I know 169 euro is a rip off, but what can you do when VW have such terms in their warrant?
I think I might just go back to doing the service myself - AND VW don't even include an air filter change for that 169 euro no cover for the service desk over lunch - someone started trying to justify it when I was waiting we are a company, we are allowed a lunch break
Lunch is the most suitable time for people to collect cars when they are working, and then you have me standing around for 50 minutes - utterly ridiculous see previous comments ... Read more
There was no delay with the service and it was done within the alloyed time frame so no unnecessary waiting around ... Read more
I give Laharts 5 stars overall as the service and customer care i received was excellent. The salesmen, service manager and general manager were all very friendly and helpful. I would highly recommend Laharts to family and friends and will be dealing with them again in the future. ... Read more
Everyone in Laharts was professional, courteous and helpful at all times. I would highly recommend the dealership to anyone interested in buying a new car. ... Read more
Excellent all round
Came in the wrong date of service and still took my car.
Excellent service, not pushy, gave me time in a courteous manner